Fierce Conversations is one of the best books I have read in a long time. The reason is I can put what I have learned to use right away. Many books are inspiring but very few actually cause us to change our behaviors.
There are so many quotes I enjoyed; I would not know where to begin in sharing them with you. I will say this book challenged me in a huge way. I've never been one who enjoys idle conversations that stay focused on the surface. Fierce Conversations opened my eyes to how I can influence each conversation to be a meaningful one. As a result, I was inspired to share with our staff some lessons regarding Confrontational Conversations.
Below are some of the notes. If becoming a more effective leader is important to you, I highly recommend reading this book.
Staff Meeting Notes from June 9, 2009
How do you have a conversation where you need to confront an issue?
What does it mean to confront someone?
Fierce = robust, intense, strong, powerful, passionate, eager, unbridled
Four Purposes of a Fierce Conversation
- Interrogate Reality
- Provoke Learning
- Tackle Tough Issues
- Enrich Relationships
Why do we avoid such conversations?
Seven Components to Opening a Fierce Conversation:
- Name The issue
- Provide specific example that illustrate the behavior or situation you want to change
- Describe your emotions about this issue
- Clarify what is at stake
- Indentify your contribution to the problem
- Indicate your wish to resolve the issue
- Invite a response
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